At Tarun Goyal Classes, we want our customers to have a smooth purchasing experience. This policy explains the conditions applicable to returns, replacements, and refunds for physical books and eBooks purchased through our website.
1. Physical Books
Returns or replacements may be considered if the physical book you receive is:
- Damaged during delivery
- Defective or misprinted
- Incorrectly supplied
- Significantly different from the book ordered
Please contact us as soon as possible after receiving the order with your order details and clear photographs of the issue.
2. Return Conditions
To be eligible for a return or replacement:
- The issue must be reported within [7 days] of delivery.
- The book should be unused and in its original condition, except where the damage or defect occurred before or during delivery.
- You may be required to provide photographs or other information to verify the issue.
Returns requested due to a change of mind, incorrect selection, or personal preference may not be accepted.
3. eBooks
Due to the digital nature of eBooks, purchases are generally non-refundable once access to the eBook has been provided.
If you experience a genuine technical problem that prevents you from accessing a purchased eBook, please contact us so that we can investigate and assist you.
4. Refunds
If a refund is approved, it will generally be processed through the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank or payment service provider.
5. Incorrect or Duplicate Orders
If you receive an incorrect book or are charged more than once for the same order, please contact us with your order details.
We will review the issue and provide an appropriate resolution.
6. Non-Returnable Situations
Returns or refunds may not be available for:
- Change of mind after purchase
- Incorrect book selection by the customer
- Used or damaged books caused by the customer
- eBooks that have already been successfully accessed
- Requests made outside the applicable return period
7. How to Request a Return or Refund
To request assistance, contact us with:
- Order number
- Name and registered email address
- Description of the issue
- Photographs, where applicable
Our team will review your request and respond with the next steps.
8. Contact Us
Tarun Goyal Classes
Email: tarungoyalclasses@gmail.com
